Terms & Conditions

Services

Client Ingenuity provides business automation, AI voice agents, customer communication tools, CRM functionality, appointment scheduling, order management, lead management, messaging services, analytics, reporting, and related software solutions.

Services may change, improve, be updated, or be modified at any time.

User Accounts

Users are responsible for:

• Maintaining the security of their accounts
• Protecting login credentials
• Keeping account information accurate
• All activity occurring under their account

Client Ingenuity is not responsible for unauthorized access resulting from user negligence.

Acceptable Use

Users agree not to:

• Violate any laws or regulations
• Transmit spam or unauthorized messages
• Engage in fraudulent activities
• Attempt unauthorized access to systems
• Interfere with platform operations
• Misuse AI services or automation tools

Client Ingenuity reserves the right to suspend or terminate accounts for violations.

Payments & Billing

Subscription fees, service fees, setup fees, usage fees, and other charges are subject to the terms of the selected service plan.

Failure to make payment may result in suspension or termination of services.

All fees are non-refundable unless otherwise required by law or specifically agreed to in writing.

Limitation of Liability

Client Ingenuity shall not be liable for:

• Lost profits
• Business interruption
• Data loss
• Indirect damages
• Consequential damages
• Service interruptions caused by third-party providers

Services are provided on an "as-is" and "as-available" basis.

Intellectual Property

All Client Ingenuity software, branding, logos, designs, content, workflows, dashboards, systems, and technology remain the property of Client Ingenuity unless otherwise stated.

Users may not copy, distribute, reverse engineer, or reproduce platform components without written permission.

AI Services

Users acknowledge that AI-generated responses, recommendations, voice interactions, and automated actions may contain inaccuracies.

Users remain responsible for reviewing and validating important business decisions.

Data & Recordings

Client Ingenuity may store:

• Customer phone numbers
• Customer email addresses
• Call recordings
• Order records
• Appointment records
• Communication logs
• Usage analytics

Data may be retained for operational, security, legal, compliance, quality assurance, and customer support purposes.

Service Availability

Client Ingenuity does not guarantee uninterrupted service availability.

Maintenance, upgrades, third-party outages, and technical issues may occasionally affect service availability.

Termination

Client Ingenuity reserves the right to suspend or terminate services at its discretion for violations of these Terms & Conditions.

Users may cancel services according to the terms of their subscription agreement.