Legal
Privacy Policy
Last Updated: July 28, 2026
Client Ingenuity values your privacy and is committed to protecting your information. This Privacy Policy describes how we collect, use, and safeguard information in connection with our platform and services.
Information We Collect
Client Ingenuity may collect and securely store the following information:
- Customer phone numbers
- Customer email addresses
- Phone call recordings and related call data generated through AI voice agents created, managed, or serviced by Client Ingenuity for its clients
This information is collected solely for customer records, account management, communication, security purposes, service delivery, quality assurance, training, analytics, compliance, and the operation of services provided through the Client Ingenuity platform. Client Ingenuity does not share this information with third parties for marketing purposes and does not sell customer data to third parties.
How We Use Information
Customer phone numbers, email addresses, and AI voice agent call recordings may be used for:
- Account creation and management
- Customer communication
- Security verification
- Password reset requests
- Service notifications
- Platform-related updates
- Customer support
- Monitoring and improving AI voice agent performance
- Quality assurance and training
- Service analytics and reporting
- Compliance with legal and contractual obligations
Information Security
Client Ingenuity takes reasonable measures to protect customer information through secure storage, authentication systems, encryption where appropriate, and access controls designed to prevent unauthorized access.
Information Sharing
Client Ingenuity does not sell customer phone numbers, email addresses, or call recordings to third parties.
Information may only be disclosed when required by law, necessary to provide services requested by the customer, or to authorized service providers acting on behalf of Client Ingenuity under appropriate confidentiality and security obligations.
Data Retention
Customer information and call recordings may be retained for operational, security, legal, compliance, quality assurance, analytics, and customer service purposes.
Customer Rights
Customers may contact Client Ingenuity regarding questions about their information, requests related to their account information, or inquiries concerning recorded call data.